OBM SERVICE

Operations for Leaders Who Refuse to Be Average

A woman sitting at a desk working on a laptop, with stacks of files and a glass of water on the desk, in a dark office with plants and decorative items in the background.

Built for CEOs Who Expect More

As your Online Business Manager, I bring order, clarity, and high-level support to every part of your business operations—creating the structure you need to scale with confidence. I manage the behind-the-scenes systems that keep your business running smoothly, from daily workflows and team coordination to vendor communication, SOP development, KPI tracking, and process optimization. My role is to ensure you have organized operations, reliable support, and consistent execution across the board. I help create clarity, streamline your daily processes, and build a solid operational foundation that supports real, sustainable growth—so you can focus on revenue, clients, and the vision you’re building.

Why Businesses Choose By MaDonna

• Clear, consistent communication
• Organized systems that support real growth
• Reliable high-level operational support
• A structured approach that keeps everything on track
• A trusted partner who brings clarity and confidence to your business

• Daily operational oversight
• Team and vendor communication
• Systems and workflow management
• Performance tracking and reporting
• Process improvement and organizatio

What I Handle For You


A young woman with glasses and curly hair tied up, wearing a yellow sweater, smiling and working on a laptop with a headset on in a home office with plants in the background.

These services are designed for entrepreneurs, small business owners, and busy professionals who need organized systems, reliable support, and stronger operational structure. If you’re managing a team, juggling vendors, tracking performance, or simply trying to keep your business running smoothly without getting overwhelmed, this is for you. I help bring clarity, consistency, and efficiency to your daily operations so you can focus on growth while the backend stays under control.

Who This is For

The Power of Delegation

When systems replace chaos, growth follows.
  • Six diverse people in a business meeting at a wooden table, smiling and stacking hands in a teamwork gesture.

    Team Coordination

    I provide oversight and coordination for your team to ensure everyone is on the same page and workflows run smoothly.

  • A woman wearing headphones working on a computer with graphs and charts, in an office setting at night.

    KPI Monitoring (Key Performance Indicator Monitoring)

    I monitor your key performance indicators using your existing tracking systems to help you stay on target. (Note: Clients provide the KPI tracking software.)

  • Man in business suit using a smartphone in an airport lounge, with a large search bar overlayed on the image.

    Product Sourcing & Vendor Coordination

    I assist in finding reliable vendors for your products, coordinating samples (at client’s expense), and ensuring quality before you move forward

  • A woman in business attire working on a laptop with holographic data charts and gauges overlaid, including temperature and pressure indicators.

    Process Optimization

    Leveraging my experience, I help streamline your existing workflows and tools, making your business operations more efficient without building any new systems.

  • A person in a business suit holding digital icons representing security, data, people, files, and checkmarks in front of a blurred office background.

    SOP Development (Standard Operating Procedures)

    I help document and refine your standard operating procedures to ensure consistency and clarity in your business processes.

  • Three professionals in a modern office looking at a laptop screen; one woman pointing at the screen as two men watch, with a desktop monitor, smartphone, and office supplies on the table.

    SOP Development (Standard Operating Procedures)

    I help document and refine your standard operating procedures to ensure consistency and clarity in your business processes.